As long as you have an admin role, you can transfer credit between different wallets in the platform, as long as the wallet exists. 

How can credit be transferred between wallets?

• Click on Wallets
• The Transfer Credit button should show up next to the Add Credit button

• Click Transfer Credit
• Populate the Amount, From and To and click Transfer
  • You can select from a list of Company, Team and User Wallets that are available in your platform
  • The From and To wallets must have the same currency in order for the transfer to be successful
  • The From wallet needs to have enough funds to transfer the amount you populated in the form

What can be transferred?

• Company Wallet to Team Wallet (vice versa)
• Team Wallet to User Wallet (vice versa)
• User Wallet to User Wallet
• As long as the currency is the same
• All transfers are recorded in the Balances > Transactions page

Here is a helpful video outlining this process.

How can I track the funds that have been moved from one wallet to another?

This can be accessed in the Balances > Transactions page

You can filter by Wallet Source (where the money came from) and Wallet Destination (where the money went).