Tired of creating so many campaigns? We have the right solution for you! This feature allows recipients to choose other gifts from the Marketplace!!!

This recipient's choice feature offer recipients a choice to select a different gift of the same or lower value from our Marketplace as an alternative to the Marketplace gift they were originally offered:

• In case they prefer a different gift! 
• In case the gift goes out of stock
  

Let’s see how it works...💡

• Set up your marketplace campaign with recipient's choice
• Send a marketplace campaign with recipient's choice
• Recipient's claiming experience 
• Recipient's claiming experience if the gift offered is out of stock

Campaign settings

1. For new Marketplace Campaigns: When creating a new marketplace campaign you will see the new option “Allow recipient to exchange the gift for another of the same or lower value” already toggled on.

Note: When Recipient Choice is enabled, the address confirmation option will be enabled by default, this is to ensure the recipient will receive the address confirmation email, and have the option to choose another gift while confirming their address. 

2. For existing Marketplace Campaigns this option will be toggled off. To Enable this functionality, navigate to the campaign you want to enable Recipient Choice feature > Edit Campaign > toggle it on.  Once enabled, all new sends from this campaign will allow recipients to exchange their gift.

TIP: Adjust your email content

When recipient choice is active, your recipient will be able to claim your main gift or select one from the marketplace, please make sure to adjust the email content so that recipients can have a great gifting experience. 

Sending a gift

Ok, now that the recipient's choice campaign has been set up, it’s time to send out some gifts :) After adding the recipient details, in the next step you will need to select the right campaign. It's very easy to identify the recipient's choice campaign because it will have a "choice" badge (such as the second option below).

Please choose the one you have just created and you are ready to go.

What will the recipient experience look like?

The recipient will receive an email or link depending on the option you selected to confirm the recipient address and the landing page will show your main gift and the possibility to choose something else from the Reachdesk Marketplace.

They can choose from gifts:

• available in their country
• of the same or lower value than the offered gift - The recipient will not see the gift price!
• gifts that are not branded
• gifts that have different customization options

Recipients can use the filters or the search box to find the perfect gift!

What if the gift is out of stock?

No problem, we've got you covered.

If the gift is out of stock BEFORE the recipient claims the gift:

In case the gift offered goes out of stock before the recipient made their choice, we will then advise to pick another gift from the marketplace.

If the gift is out of stock AFTER the recipient claims the gift:

If the gift becomes out of stock after the recipient has already made their choice, Reachdesk will contact the recipient to make an alternative choice. 

If the gift is out of stock and it's used in our managed landing pages:

Note: This only applies to landing pages created by our professional services team outside of Reachdesk, not in-app landing pages created in the platform. 

When gifting via our landing page service, to ensure recipients always get their gift, you can also make use of the recipient's choice feature. This will allow recipient to choose an alternative gift when marketplace offer on the landing page is out of stock.

To enable this for external landing pages, please reach out to support@reachdesk.com, or when filling out the landing page request form, please tick "out of stock replacement" option in the "Logic" section of the form.

If you have any questions please contact us at support@reachdesk.com