Viewing suspicious claims on the Sends tab

For gift claims that are done through our landing pages, via our public API and triggered campaigns (including dynamic link), we have added two suspicious claim checks:

1. Duplicate check: Check if the recipient claiming has a similar or duplicate email
2. Suspicious email domain check: Check if the recipient claiming is using a suspicious email domain

What happens with these suspicious claim checks?

If an individual is claiming a gift from the landing page or via our public API and we flagged that the same or similar email has already been used, or a suspicious email domain has been used, we will:

• Update the send status to "pending"
• Show in the Sends page table that the send is pending because it is flagged as a suspicious claim
• Show a message in the review page the suspicious claim reason why the send is pending

Example of a duplicate email error:

Example of a disposable email domain error:

Example of how the sends are flagged in the Sends page:

How can I see which gift sends have suspicious claims?

On the Sends page, there is a filter for "Suspicious claim reason," which can be used to filter based on similar or duplicate email or suspicious email domain.

How can I enable this?

1. Go to Organizations > Settings > Claim Settings
2. Go to Claim Security Settings to update which settings you want to enable