Having the option to update expiry dates of gifts already sent to recipients is important so the gifts don't end up expiring before the recipient can claim them. Please follow the instructions below on how to update gift expiry dates!

Who can update gifts expiry dates?

Admins can update the expiry date for all sends and campaign managers and senders will be able to update their own sends.

What types of gifts can have an expiry date that can be updated?

Gifts sends have the following status, given that the gift has not yet expired:

• Physical gifts with address confirmation:

  • Scheduled

  • Waiting address confirmation

  • Opened

  • Clicked

  • Sent reminder email

• eGifts:

  • Sent

  • Opened

  • Clicked

  • Sent reminder email

How can you view expiry dates?

• Go to the Sends page.
• Click on any send that has the statuses mentioned above
• You will see the "Expiry date" section below Campaign details

Examples of expiry dates:

How can you update expiry dates?

• Follow the instructions above to view the expiry date
• Click on the Update expiry button
• Add a new date and Click Save
• You will see a success message when the expiry date is updated