These changes related to warehouse items and ship notices will be released between March 17th and March 28th, 2025. They are important in order to speed up check-in of gifts received and fulfillment of gifts sent from our warehouses. The more accurate information we have about your item, the faster it will be for our warehouse to check it in and fulfil your order!

Updates to warehouse items

New required item details: To speed up check-in and fulfillment, you will now need to fill out a few details when creating or editing an item, such as brand, color, size, and a short description. 

Shipping and special care requirements: If your item has shipping restrictions (like alcohol or lithium batteries) or special care requirements, you can now flag it upfront so we can handle it properly.

AI-powered autofill for item details: Our AI assistant can autofill required details based on the item name and description, making it faster and easier for you to create items. Once you click on Autofill, we will provide suggestions, which you can still update before saving the page. 

Backfilling existing items’ details: We understand that you have existing items in our warehouse, and to make things easier for you, our team will use our new AI assistant to backfill the required details for these items before we launch this on March 17th.

Please note that for the above to happen automatically, you need to enable AI in your organization settings. If AI isn’t or can't be enabled:

• You will need to update item details manually when the changes go live
• Or, you can reach out to your CSM and we can temporarily enable Reachdesk AI to backfill existing items for you

Updates to ship notices

To create and update ship notices, each item must have complete details. Since we are handling the backfill for most items, this should be a smooth transition!  If any details are missing, we will let you know so you can update the item and continue creating or updating your ship notice.

Questions and comments

For any questions or comments, please contact your CSM!