Please note that orders are subject to fulfilment delays as a result of incorrect addresses, unclear packaging instructions, insufficient inventory, changes placed on order after the order is created.

Event Shipments

(Warehousing > Stock Shipments > Create Send > Event Shipment)

• Used for bulk shipments directly to the event venue.
• This is the only shipment method where Reachdesk delivers your swag and gifts on a specific arrival date.
• This method requires at least 5 business days lead time, with no exceptions

Large Shipments

(Warehousing > Stock Shipments > Create Send > Large Shipment)

• Used for bulk swag shipments delivered to a home or office address.
• There is no guaranteed shipping timeline for this method.
• Arrival date will vary based on economy carriers' policies.

Warehouse Transfers

(Warehousing > Stock Shipments > Create Send > Large Shipment)

• This moves your stock between Reachdesk warehouses.
• The arrival date will vary subject to customs.
• Most will deliver within 10 business days after fulfilment.

Bundle Orders

(Gifting and swag campaigns created in Reachdesk)

• This method is reserved for gift bundle sends containing a small number of items, including a handwritten note used for personalized gifting campaigns.
• This method is not suitable for event sending, as a delivery date cannot be guaranteed, and should be reserved only for 1:1 gift sends.
• Normally these orders are fulfilled within 3 business days.
• Arrival date varies as subject to economy carriers. Most deliver within 5 business days after fulfilment.

Key reminders for event shipments

✅ Event Shipments enable you to ship by air, guaranteeing faster delivery.

✅ Event Shipments are the only method that allows you to select an arrival date.

✅ Event Shipments require at least 5 business days lead time and at least a 2-day delivery window.

✅ Be mindful of our receiving time SLAs. If the window between events is too tight, we recommend having duplicates of the same SKU.

✅ We recommend scheduling shipments to land at your event at least 48 hours before your event start date.

Instances that can delay event shipments

❌ Trying to send items to an event via a Large Shipment or Bundle Order instead of an Event Shipment.

❌ Sending to unsupported countries for events (see our rate card for details).

❌ Including power banks, or other restricted warehouse items.

❌ Shipping items that are not in stock at any of our warehouses.

❌ Sending items to our warehouse without compliant packaging may delay stocking. Please follow our packaging guidelines.

❌ Selecting items from open event returns.

Need more event support?

Contact your CSM to set up an Event Planning Kickoff Call. We can work with you to provide the following:

• Event calendar coordination 
• Event packaging optimization
• Event return support
• Restricted SKU review 

FAQs

Why has my event order not shipped yet?

To ensure your event order arrives exactly when you need it, we schedule shipping a few days before your requested delivery date. Once the order is shipped, an email is sent with this information as well as the tracking number/link to check your order status.