Here are the key highlights from our October Product Update:

• New campaign experience! Get early access to our new and improved way of creating and updating campaigns.
• EU Event Returns! Enjoy a smoother, faster way to manage your event returns across Europe. This update makes it easier than ever to track, process, and complete returns for your events.
• Find brandable gifts more easily! When browsing for a marketplace gift, you can now use our "brandable" category to search for personalizable gifts.

Read this month's Product Release Notes to learn more!

New campaign experience 🎉

️ Better layout - no more scrolling, view settings in clearly organized cards

️ Default settings - settings that will help increase your claim rates and enable more personalised gifting are turned on automatically, such as reminder emails and auto-filling of logos in brandable gifts

️ Faster to create and start sending - Use our "create & send" button!

Learn more about our updates here! To be part of this early access, please contact your CSM.

Transfer credit to inactive users with negative wallets

If you are trying to deactivate a user that has a negative balance in their wallet, we will automatically charge the organization wallet before the user is deactivated. If you have inactive users in the platform who have a negative balance in their wallets, you can now transfer credit to them using the "transfer credit" feature. 

This ensures that your charges at Reachdesk are paid for, even with inactive users.

Event Returns (EU)

Event Returns are now available in the EU! Shipping from our Ireland warehouse. This feature makes it simple to return undistributed items after an event without extra admin work.

When creating an Event order, just select the option to request a return label. An Event Return (ER) order will be created automatically with a matching ERN Ship Notice, and each outbound box will include a sticky label with the ERN printed on it.

After your event, repack items, attach the return label, and follow the instructions provided via email (also available in the platform and help docs). The warehouse will process your return and restock items once received — no need to manually count SKUs. Read our return guidelines.

Update to Active SKUs -> Now In Stock SKUs

We’ve made it easier to see exactly how your stock counts against your contracted limits and to avoid false overage charges. Only physical, in-stock items now count toward limits, so inbound stock won’t trigger overages.

Key updates include renaming Active SKUs to In Stock SKUs, which are now the only SKUs counted toward your contract. In the Items tab, counts, tooltips, and filters have been updated—Active SKUs filters are gone, and In Stock is the default. In the Storage tab, you’ll now see separate counts for in-stock and inbound SKUs, with pallets removed. These changes give you a clearer, more accurate view of your inventory.

Read more here!

"Brandable" Category added to the Marketplace catalog

We’re excited to introduce a new Marketplace category: “Brandable.” This category makes it simple to find products that can be customized with your logo on the item or gift note. Now, locating products that can be personalized has never been easier!

Stay tuned for our next updates!