This article explains how to customize the appearance and content of your gift emails and address confirmation pages to create a more personalized and engaging recipient experience.

What can you customize?

Reachdesk allows you to tailor the look and feel of your gift communications. This helps improve trust, increase engagement, and align with your brand.

You can customize:

• Email layout and styling (clean, neutral design with brand colour options)
• Gift images (generic, product, or custom)
• Personal signature (add a sender identity)
• Messaging (consistent across email and confirmation page)

How to customize your gift email and confirmation page

Address confirmation emails and pages can be updated on the campaign or when sending in the "Personalize message step."

Step by Step as illustrated on the video above:

1. Go to your campaign or create a new send
2. Scroll to the Address Confirmation Email & Page section
3. Click Preview and Edit
4. Update the following options:
   • Message content
   • Button color
   • Type of Gift image (see more below)
   • Personal signature
5. Click Save
6. When sending, you can still preview and adjust before confirming
    

Gift Image options

You can choose how the gift is displayed in both the email and the address confirmation page. The options are:

1. Email with generic gift image (default)
2. Email with Reachdesk product image (only for Marketplace campaigns)
3. Email with custom uploaded image

Address confirmation email and page with generic gift image (default)

By default, a generic gift image is shown. This is useful if you want to keep the gift a surprise while still indicating that a gift is available to claim.

     Examples of both the email and confirmation page with a default image

Address confirmation email and page with Reachdesk product image (only for Marketplace campaigns)

You can display the actual product image from the Reachdesk catalog.

How to enable:

1. In Preview and Edit, toggle Show gift image
2. Select Use product image

This helps make the email more engaging and visually clear for the recipient. 

Note: This option is only available for Marketplace campaigns.

     Examples of both the email and confirmation page with the “Use product image” option selected

Address confirmation email and page with custom uploaded image

This option is available if you want to upload your own image, especially for bundle campaigns, which will have a custom combination of gifts, or if you want to use a branded image when sending a marketplace campaign. 

How to enable:

1. Toggle Show gift image
2. Select Upload my own
3. Upload your image

Recommended size: 280 x 232 pixels

This image will appear in both the email and the address confirmation page.

     Examples of both the email and confirmation page displaying a custom uploaded image

Recipient experience

When a recipient receives the email:

1. They click View and claim
2. They are directed to the address confirmation page

On the confirmation page, they can:

• View gift details
• Expand the message
• Enter their delivery address
• Opt in to tracking updates
• Contact the sender

The image and messaging remain consistent across email and page.

Example of the confirmation email that recipient receives

  Example of confirmation page that recipient sees

Popup image with extra information on the gift being offered