Reward Pass is a flexible digital gift card option designed to provide recipients with greater choice. It can be used similarly to a prepaid debit card, allowing recipients to spend the balance across a wide range of merchants globally.

How it works

Reward Pass is a virtual card that works ask a prepaid debit card: The recipient receives a Reachdesk email with the Reward Pass and click on it...

...reads the terms and conditions and claim the gift by clicking the button.

Please wait a few seconds and the Reward Pass will be sent to your email.

Please check your inbox now, you should have received an email from notification@yourrewardpass.com with the subject line ‘Your Mastercard Reward has Arrived!’ , open the email and click on the ‘Access your card’ button.

Please fill in the information requested, all fields are required. Be sure to check the box in order to continue

In the next step you need to review and confirm your Virtual Card.

Note: According to the gift value of the Reward Pass you will have the option to choose between a Virtual (digital) or a Physical card. If you choose the physical card you will be mailed a one-time-load physical plastic card and its cost will be deducted from the gift card value. Please see the example below. This option is only available to selected locations.

Next step is to agree to terms and conditions.

At this point you need to verify your identity. An email from security@yourrewardpass.com will be sent to your email address with the verification code. Please wait a few seconds, if you don't see it check your spam folder.

Please use the verification code to confirm your identity and access your funds.

You can now redeem the Reward Pass with the virtual card details provided.

The provided details (Card Number, Expiration Date, and CVV) must be used to make online payments, just like a regular credit or debit card.

Note the total amount of the transaction cannot exceed the total value of the gift card and it lasts until the card expires.

You can always check your balance online. In case you would like to use the Reward Pass in a shop or restaurant you can only use the physical one.

If you have any questions or problems with redeeming your Reward Pass, do not hesitate to contact us at support@reachdesk. The team will be happy to help you via email or chat.