How to add teams and users 👩‍💻 – Reachdesk Help Documentation

Together everyone achieves more! This article will show you how an admin can build out teams, add users, manage wallets and assign campaigns. Here's a helpful video overview. Let’s go!!!

It's very useful to create teams before users so that when you add users you can assign them immediately to the right team. In order to create a team follow these steps :

Organization
Teams
New Team e.g. Account managers

There is no limit, you can create as many teams as you need according to your business.

Note : You can also delete a team by clicking the ‘trash bin’ icon in the team page.

❗️ Remember to add a Primary Objective to each Team. This is a mandatory step. Setting this ensures that Users within the team get presented with relevant insights and recommendations given their Team's Objective.

Once you've created your team, you will be able to :

Edit name and primary objective
See, edit and delete users part of the team
Assign campaigns to the team
See an overview of the currency team wallets and set their spend limits

Note : In case of expired sends the unclaimed budget will always be added to the sender.

It’s very easy to add a new user. Just follow these steps :

Organization
Users
‘Add User’ and enter the user details

Once a user has been created, an email invite will be sent to the user to create a password. If you have already created a team you can also include the user in the right team directly from this 'add user' page. In case you need to add many users all at once, please send an email to support@reachdesk.com or reach out to your CSM.

If you set up login in Reachdesk via SSO (single sign on) and the Just-in-Time (JIT) Provisioning feature is enabled any non-user accessing Reachdesk via SSO will automatically have their Reachdesk account created on their first sign in.

Note : the login link sent via email will expire after 48 hours. In case the link has expired please use this guide to reset the password.

Related articles