Understanding the Reachdesk Statuses available and what you can map to in your Salesforce Campaigns and Marketo Programs
Reachdesk offers two different types of sends to surprise and delight your clients and prospects. The good thing is, the statuses for these sends always stay the same. You may want to match the statuses in your campaign/program exactly to our Reachdesk statuses, these are:
Statuses for E-gift Card sends
- Sent
- Opened
- Clicked
- Claimed
Statuses for Physical Sends
- Processed
- Shipped
- Delivered
- Cancelled
- Returned
There are other statuses which we don't support mapping to. These are:
- Processing (the window you have to cancel before we process your send)
- Awaiting address confirmation (Opened, Clicked)
- Address confirmed
- Sent (for physical sends) - sent here purely means you selecting and sending a gift to someone. 'Processed' is when it reaches the warehouse or vendor and 'Shipped' is when that gift actually leaves the Warehouse/Vendor.
- Rejected
Let us know if you have any questions.
PLEASE NOTE:
By Fall 2022 our US warehouse will no longer be in Pennsylvania (PA)!
As of Summer 2022 our new US warehouse is located at:
4801 Freidrich Lane
Building 3, Suite 324
Austin, TX 78744
If you have questions regarding this move please reach out to your Customer Success Manager!
Comments
0 comments
Please sign in to leave a comment.