What you can and can't send/store in our Warehouses

In addition to our expansive marketplace offerings, you also have the ability to store your personalized swag in our global network of warehouses! We only have one simple rule, we don't store anything that can't be shipped to the countries that the housing warehouse delivers to 🛩️

Here are some of the most common items you can store in our warehouses:

✅ T-shirts👕, hats, fleece jackets, zip-ups, wind-breakers, gloves, sunglasses 🧢

✅ Backpacks🎒, string bags, totes, gift baskets, fanny packs, toiletry pouches 👝

✅ Banners; granted that the banner cleanly fits on a standard pallet. It must fit on the pallet horizontally with no overhang. The standard pallet sizes and details are as follows:

• US/Canada - 40” x 48”
• UK/EU - 1,200mm x 1,000mm
• Australia - 1,165mm x 1,165mm
• Waivers and fees:
  
  • The customer signs a liability waiver that frees Reachdesk from any responsibility for damages to the banner in storage or transport. Please reach out to your CSM for more information.
  • The customer pays all storage fees for the banner

✅ Stationary, notebooks, pens✒️, notepads, keychains, patches, decals, stickers 📔
✅ Candy🍬, *Chocolate, pretzels, 🥜nuts, cookies, crackers, coffee, tea 🍵

*Perishable items should have a clearly labelled expiration date, either in MM-YYYY or MM-DD-YYYY formats. If you think that you have items that require certain temperature regulations, such as plants or food, partner with a Customer Success Manager to find the best solution.

Important note:  out of date products will be disposed by rule

Most of us are familiar with what items can't be transported, such as potentially dangerous or hazardous materials. Although most items are obvious, there are some that are no so obvious.

Each warehouse across Europe, UK, Australia, and the United States follows the shipping regulations of their region. 🚚 This means if some countries don't have the same regulations as others, every regulation will still be adhered within that region.

Lets go through some examples of what can't be shipped & stored

❌ Alcohol and tobacco products, including smoking vaporizers

❌ Electronics such as laptops, tablets, and monitors

❌ Aerosols, perfumes, aftersprays, nail polish

❌ Hazardous goods such as flammable, corrosive, or biological substances

❌ Animals, plants, seeds, fresh foods

❌ Event equipment such as tables, booths, large props,

❌ We are unable to store and ship individual items larger than 20kg

However...we have one exception: 🍻 Sending alcohol within the UK is permitted (when sending less than 1L), but shipments containing alcohol to destinations outside the UK may be subject to local restrictions

With our multiple warehouses across the globe you can forget the worry of tariffs and holds at customs! If for any reason your gift or dropshipment does attempt to make its way through customs there are a few things you should know:

🚧 Reachdesk is not responsible for importing goods. This includes anything crossing the boarder. You will need to monitor your package and ensure it clear customs.
💶 All applicable duties and freight costs must be paid prior to arrive to one of our warehouses.

🏭 If a package arrives to one of our warehouse and there is an outstanding balance due the package will be refused.

To learn more about the benefits of our network of global warehouses check out this article.