Insights - Overview Tab

Engagement and Usage insights

Are my team using Reachdesk?

See number of teams, users and active senders (those who have sent a gift in past 30 days)

How are my team using Reachdesk?

See number of gifts being offered to recipients across the account, the types of gifts being offered and sending methods being adopted

What results are my team getting?

See the engagement your account is achieving overall, by gift type and gifting method

Benchmark your redemption rate against the average redemption rate achieved by Reachdesk customers for that gift type

Glossary

On the Overview tab within the insights area you can expect to see stats on the following:

Gifts offered

Number of recipients offered gifts by Senders

Gifts Redeemed

Number of gifts redeemed or 'claimed' by recipients

Redeem Rate

% of recipients who redeemed or 'claimed' a gift

Gift Type Comparison

This table shows the number of egift, bundle and marketplace offered and redeemed . Here you can compare your redeem rate for each gift type average redeem rate achieved across all accounts using reachdesk.

Reachdesk Average

The average redeem rate achieved across all accounts using reachdesk.

Engagement methods

When sending a gift at reachdesk senders are given the option to generate a url to include in their own outreach to recipients or to send an email created via the reachdesk platform inviting the recipient to claim a gift.

The engagement method table shows the gifts offered by these routes and the corresponding redeem rates.

With physical gifts there is an option to send a gift in the mail to a recipient immediately without asking the recipient to confirm their address. This route is reflected in the Physical gifts engagement method table.

Platform usage

This section of the overview tab reflects number of users activated on the platform, the number of teams created and number of active users - Senders who have sent 1 or more gifts in the last 30 days.