No more juggling multiple wallet balances! Users can choose any available payment currency when sending a campaign, regardless of the wallet’s default currency. This gives you greater flexibility and simplifies the campaign setup process.
What does this mean?
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The user balance used to send a campaign does not have to match the campaign's currency. For e.g. Cupcakes in USD can be sent using GBP.
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Once a payment currency is selected, it automatically converts the cost of the campaign to the chosen currency. The most recent exchange rate is used for this conversion.
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The user can have a Preferred Currency which is the default payment currency that will be used in the Sends page.
How to set the users' preferred currency
1. All users need to set their preferred currency on the platform. This is the default payment currency specific to each user that will be used in the Sends page.
👉 Users can update their own Preferred Currency in their Profile page.
2. Admins can update any user's Preferred Currency by editing a User in the Organization > Users page.
Preferred Currency when sending an engage from a Manual Campaign
- Click Send gift to go to the list of campaigns that you can send.
- All available campaigns will show their cost in the user's preferred currency by default.
- If the user placing the send has access to multiple wallets in different currencies, he will have the chance to select which one to choose during the send flow.
- When the engage is created, the paid amount on the Sends tab will show the amount in the currency of the wallet chosen and the equivalent cost in the user's preferred currency.
Example of how this looks in the Sends page (Cost Column)
Preferred Currency when sending an engage from a Triggered Campaign
Since triggered campaigns are sent automatically depending on the configuration rules with the CRM integration, the payment currency will depend on the payment wallet selected on the triggered campaign settings page.
How to select the payment wallet when creating a new Triggered Campaign:
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Click on Triggered Campaigns.
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Click New Triggered Campaign.
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Select the Campaign Type you’d like to create and proceed with the setup.
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After selecting the Sending User, you’ll be prompted to choose a payment currency from a dropdown.
✍️ Please Note:
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Only wallets that the selected user has access to will appear in the dropdown.
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The user must have sufficient credit in the selected wallet to send the campaign.
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If there’s not enough credit, the sends from the campaign will move to Pending status until funds are added.
Recommended Next Steps
We recommend the following best practices to make the best use out of this feature:
For Admins:
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Update Users' Preferred Currency - If your company or certain team typically uses one base currency, please ensure that the users have the right preferred currency in their profile. This can be updated in the Users Page (if you are an admin) or in the User Profile page directly by the user. This ensures that when a user sends a campaign, the payment currency defaults to their preferred currency.
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Update User Monthly Budget per Team - If you have the Team Budget settings configured to reset the user's monthly budget in multiple currencies, please feel free to only update this to use the user's preferred currency. For e.g. if previously, a user needed to have a GBP and USD budget, if their preferred currency is GBP, you only need to setup a GBP user budget in the Team Budget settings.
For Senders:
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Update your Preferred Currency - If you want to use the same currency each time to pay for sends, then update your preferred currency in your profile so this becomes the default payment currency.
FAQs
How are we converting the cost to a different currency?
We use Open Exchange Rates to get the latest exchange rates for currencies used in the platform. The exchange rate values are refreshed everyday at 7:00am GMT.
Is it necessary to have a Preferred Currency to send campaigns using any currency?
Not really, but we recommend it so that you have that currency as your payment currency by default. You are free to change this anytime!
Where can we select a payment currency to automatically convert the cost of sending a campaign?
This feature is available for standard campaigns sent via the platform and triggered campaigns created in the platform.
Can I configure the payment currency for landing pages via the Reachdesk <> Zapier integration?
Yes! When you create or edit an existing Zap in Zapier, you should be able to see the option to update the payment currency when you get to the "Set up action" part of the zap.
- Use Campaign Currency means when the campaign is sent, it will use the default currency of the company
- You can then select which currency you want to be charged when sending the campaign. The amount will automatically be converted based on the currency you choose.
- Note that if you do not have enough balance in the chosen currency, the engage will stay as "Pending" in the Sends tab.
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