When you change a product you will lose all saved data related specifically to the products variables. Only fields linked with the product itself will be lost. These include; Gift Notes, Image uploads, drop-down selections, engravement lines etc. - Make sure to note any default messages and save any images, in case you want to reuse them for the new product. You will have to refill these variables within the new product campaign settings.

Changing products will only impact new engages, any existing engages, in any status (i.e. pending, pending address confirmation, processed etc.) will not be updated and will keep the original product from the campaign.

Within the Campaigns and Triggered Campaign tabs, select the campaign which you would like to update.

This will open the campaign settings and allow you to edit. Select the 3 vertical dots in the top right corner, here you will see a choice to ‘Switch Product’, select this.

You will then be redirected to a view of the marketplace, where you can browse and make a selection for whichever product you would like to add to your campaign to replace the old product with.

Once you have selected your chosen product, you will be returned to the Campaign Settings page. Here, you will need to refill the product variables. You may also want to update the Campaign Name, or Address Confirmation Contents, if necessary, if you included any wording specific to your original product choice.

You will now be able to send your campaign using the new product, all pre-existing triggers and zaps will still work, your team allocations will still be connected, and your address confirmation will remain!