Just-in-Time Provisioning (SAML)

Reachdesk users created automatically on the first login!!!

When SAML2 is configured and Just-in-Time (JIT) Provisioning is enabled, any non-user accessing Reachdesk via SSO will automatically have their Reachdesk account created on their first sign in. 

New Reachdesk users created via JIT provisioning are automatically granted the “Sender” role. In addition, if the user group name included in the authentication provider matches a Reachdesk team name, users are automatically assigned to a team with that name. So for example

• users in Okta are in a group called “Marketing”
• these users then will automatically be assigned to the “Marketing” team in Reachdesk

With this feature, admins don’t need to create new users every time their teams grow!

This feature is compatible with Salesforce, Google, Okta, Onelogin and any provider that supports SAML2 authentication.

Just-in-Time (JIT) Provisioning can be enabled in the Single Sign On page of Reachdesk.

Any questions, please contact support@reachdesk.com!