Connect Reachdesk MCP with ChatGPT (Business Account)

Before you start

• Apply for Reachdesk MCP early access. A Reachdesk admin needs access to Organization → Settings → API & MCP to copy the MCP URL.
• Use ChatGPT Business on the web. A workspace admin or owner must enable Developer mode and create and publish the custom app. Users cannot deploy it themselves.
• Keep Reachdesk and ChatGPT open, and sign in to the Reachdesk account you intend to authorize.

Admin installation steps

STEP 1

Create a custom MCP app in ChatGPT Business

As a workspace admin or owner, open your Business workspace settings and go to Apps. Select "Create". 

STEP 2

Copy the Reachdesk MCP URL

In Reachdesk, go to Organization → Settings → API & MCP. Under Reachdesk MCP, copy the Reachdesk MCP URL. Use the URL displayed in your own account; the screenshot shows https://app.reachdesk.com/mcp 

Reachdesk → Organization → Settings → API & MCP → Reachdesk MCP URL

STEP 3

Create the Reachdesk MCP as an MCP App

Name the app Reachdesk MCP, paste the server URL, and choose OAuth authentication. Review the custom MCP warning and click "Create". ChatGPT places the new app in the Workspace settings > Apps > Drafts list. 

STEP 4

Publish the app for your workspace

Go to Workspace settings → Apps → Drafts, look for the Reachdesk MCP and click on Publish. Review the available actions and safety warnings before making the app available to users. Business admins and owners publish the app; a draft is visible only for developer testing.

Connection steps for a user (after installation)

STEP 1

Select Reachdesk MCP in your Plugins

After the Reachdesk MCP app is published to the ChatGPT business account, each user in ChatGPT has to connect with the Reachdesk MCP app. Go to Settings > Plugins > Look for "Reachdesk" in the search plugins bar. Click on the "+" next to the Reachdesk plugin and you will see the modal below:

STEP 2

Authorize Reachdesk MCP

Click on "Continue to Reachdesk" and you will see the modal below. Make sure you are logged into your Reachdesk account. Click on Authorize.

STEP 3

Start using Reachdesk MCP

Each user who has connected should see Reachdesk as an option when starting a chat and select it when they want to use it. They can also just type what they want in the chat and ChatGPT should know to use Reachdesk if it relates to gifting.

What differs from a personal account

• Business has an admin setup and publishing stage. Users connect only after the app has been published for the workspace.
• The Business creation flow includes a tool scan and may request OAuth during that scan.
• Full MCP read and write actions are rolling out in beta to eligible Business workspaces. Actions remain limited by each person’s Reachdesk role and the workspace app controls. ChatGPT may ask for confirmation before changes.
• At launch, a published Business app cannot be edited in place to change its tools or metadata; an admin may need to recreate and republish it.

Troubleshooting

I cannot see "Create MCP App"

Confirm that you are an admin or owner in the intended Business workspace and that Developer mode is enabled for your account. Check Workspace settings → Apps or Plugins and the current ChatGPT availability guidance.

I cannot see API & MCP in Reachdesk

Ask a Reachdesk admin to confirm early access and copy the MCP URL.

The app is not visible to users

Check that an admin or owner has published the draft and that workspace access to the app is enabled. Each user still needs to connect their own Reachdesk account.

A tool or authentication call fails

Reconnect the intended Reachdesk account. If a tool definition changed after publishing, an admin may need to review the app again. Check the user's Reachdesk role and workspace action controls. Refer to OpenAI guidance on Developer mode and MCP apps