Shipping to India requires more involvement by your gifting recipient. The Indian Customs authorities continue to be vigilant in the implementation of their Know Your Customer (KYC) regulations. These require all consignees/importers based in India to provide KYC documents for the clearance of all non-document imports, regardless of the value of such consignments.
All Indian consignee's are familiar with this process, and Reachdesk have made it easier!
We have created an automated email that will be sent to the consignee's email address, as soon as the Tracking link (or Airway bill) has been generated by the warehouse.
The consignee will have to enter into the Fedex Portal, and submit their details alongside the airway bill number so that the customs clearance can begin, and the send can enter India with minimal disruption.
Please make sure that unless the recipient can provide the KYC documents for a business, to only address all sends to the private address of the recipient.
Do not populate the company field. Leave this blank in ALL sends to India.
It is important to note, if the KYC documents are not submitted through the Fedex portal, delays and holding charges are likely. It is the Reachdesk user's responsibility to ensure KYC documents are submitted.
Below is an example of the email that will be sent to the consignee
If you have any questions reach out to firstname.lastname@example.org
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