Merchandise Builder

Reachdesk Merchandise Builder is a brand-new self-service tool that makes it easy to design, order and re-stock high-quality branded swag and merchandise to send to your clients, prospects, employees and fans.

How does it work?

Under the Merchandise tab in Reachdesk, you can browse the in-app "Catalog" to choose from a range of high-quality items including clothing, bags, office equipment, homeware, etc. On selecting an item, you can then add your own branding and text

Once items have been updated with your branding, they are stored in your "Customised" area where you can choose which items to order.

Under the Orders section you can see current and historic orders, track order status at-a-glance, and quickly re-order should your inventory run low.

Why should you use it?

Merchandise Builder makes it quick and easy to design, order and re-stock simple branded merch in-app through self-service. By using the Merchandise Builder, the process should take half as long when compared with using the full project managed service, making it easier to respond to short-timeline requests such as events and trade shows.

FAQ

Where can I ship custom merchandise?

Currently, all orders placed through the Merchandise Builder will be shipped to the Reachdesk Warehouse of your choosing. Once items arrive at the warehouse, you can send to any region covered by said warehouse.

Do I need to create a Ship Notice after placing the order?

The Merchandise Builder is fully integrated into Reachdesk, so any orders placed using this feature will automatically create a Ship Notice and the relevant SKUs! You'll be able to track these at a glance from the Orders tab of the Merchandise Builder.

How do I select the Size and Color of an item to customize?

After selecting an item to customize, you'll see a list of Sizes and Colors available for the product on the right hand side. At the moment, your choices need to be entered in a text box below the Logo uploader. 

What happens after I customize an Item?

Based on your chosen Size and Color combinations, each variant of the item will appear in the "Customised" section. This is where you can select the desired items to include in your order. To illustrate, in the below example you'll note the same item appears multiple times but with different sizes - you'll want to hover over the desired item and check the relevant box to select it.

Finally, after you've selected the desired items, please click the "Order" button at the bottom of the page to move forward. On the next page you can customize the quantity of each selected item in the order, as well as view the price per item and total cost of all items.

On the subsequent, Shipping, page you'll have the option of picking the warehouse where this order will ship to. 

Please note: the final cost of the order will change based on the shipping address of the chosen warehouse. Our team will follow up with the exact cost.

How is payment handled for orders placed through the Merchandise Builder?

The last step before placing the order through the Merchandise Builder is to select a payment method. The User creating this order will have a choice between their Wallet(s) or the Team Wallet if one is available. If funds are insufficient in a given wallet, the system will indicate so on this page. 

If you have any questions or concerns, please feel free to contact us at Support@Reachdesk.com