Our sending experience makes it easy to send physical gifts from your Reachdesk warehouse inventory directly to your recipients.
This guide walks you through how to send a Bundle Campaign from start to finish.
Before You Start
Before sending a Bundle, make sure:
- You have a Bundle Campaign available to send.
- The items included in the campaign are available in the relevant Reachdesk warehouse.
- The recipient is located in a country that the selected warehouse can ship to.
- You have the recipient information needed for the send, or your campaign is configured to request their delivery address.
1. Select the campaign
Go to Send Gift and select the Bundle Campaign you want to send.
You can use the available filters to help find the campaign you need.
2. Add the recipient details
Under Who is the recipient?, enter your recipient's details.
Depending on the integrations available to your organisation, you may also be able to search for and select a recipient directly from an integrated platform.
3. Review items on the order and personalize the message
On this step you can review the items that are included in the order and modify their quantities if that was enabled on the campaign settings page.
If personalization has been enabled for the campaign, you'll also have the option to customize the message the recipient receives.
4. Add or request the delivery address
You'll be asked whether you know the recipient's delivery address.
If you know the address
Select Yes and enter the recipient's delivery details.
Depending on the campaign settings, you may then be able to:
- Request address verification: The recipient receives an email asking them to review and confirm their delivery details before the gift is processed.
- Skip address verification: The gift proceeds using the address you've entered without asking the recipient to confirm it.
If you don't know the address
Select No and ask the recipient to provide their delivery details.
You can either:
- Send an address confirmation email directly from Reachdesk, or
- Generate an address confirmation link that you can share with the recipient yourself.
The recipient will then enter or confirm their shipping information before the gift can proceed.
5. Select the payment wallet
If you have more than one wallet linked to your user with enough funds to pay for the send, on the next step you will need to choose which one you want to use.
6. Review the send
Before submitting the gift, review the details carefully on the last step. If anything needs to be changed, return to the relevant section before completing the send.
How long does processing take?
Once you've built a manual campaign and placed a bundle send, our warehouse team gets to work picking, packing, and preparing your gift for shipment.
Here are our processing times:
- Standard Processing: Up to 3 business days.
- Busy Periods: Up to 5 business days (end-of-quarter, holiday season).
These timeframes refer to the time it takes to prepare your order before it's handed off to a shipping carrier. For an overview of processing times for different types of orders, check our Current Warehouse SLAs.
Need to make a change to your order?
Within the first 30 minutes
You have a 30-minute window to cancel a physical gift directly in Reachdesk. This window begins exactly at the moment the send is created, regardless of whether the gift requires approval or address confirmation.
If you need to edit any part of the order (e.g. new address, incorrect items), you’ll need to cancel the original order and create a new one.
After 30 minutes
If you need to request a change after the 30-minute window, please contact support@reachdesk.com.
The order status on Reachdesk App will be updated to "Sent". Status "Sent" means that our warehouse is working to fulfil the order. While we'll do our best to help, please note we cannot guarantee that any changes can be made. For address updates, provide the corrected address to the support team as soon as possible. The address will go through a validation process before the order proceeds to fulfillment.
Once an order has been shipped, no changes can be made.
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