Reachdesk has a powerful service capable of calculating ROI on your sends for your Organisation by linking up with opportunity progression within Salesforce.

Everyday we synchronise your Organisation's opportunities to demonstrate ROI statistics on Reachdesk in a dedicated Insights area.

When a gift is redeemed we look to see if the recipient of that gift is attached to an open opportunity in Salesforce, if a linked opportunity is present we then track this influenced opportunity through to Close Won/Lost in the Influence tab.

By default, if a recipient is not attached to an open opportunity at the time the gift is redeemed but are then linked to an opportunity in the three months following, that opportunity will be included as Pipeline Generated and tracked through to Close Won/ Lost in the influence tab. This opportunity creation window can be adjusted in the Salesforce settings area within Reachdesk.

You can link an opportunity to a contact in Salesforce by adding a contact role to the opportunity

Visit Settings > Integrations > Salesforce > Advanced Options in Reachdesk to alter the default Insights configuration:

Here you can

Tell Reachdesk where to map Opportunity Value from

Choose to filter opportunities by Opportunity Type or Account Type

Set the opportunity creation window you want to be in place during which Reachdesk will monitor if an opportunity is created and linked to a recipient who has redeemed a gift

Choose to deactivate insights . ROI and Opportunity data will not show in the insights area as Reachdesk deletes all opportunity information from the platform.