Use the Reachdesk ADP integration to sync employee data from ADP Workforce Now into Reachdesk to power your internal gifting programs.

What you need before you start

To set up the ADP integration, you need the following:

• Client ID

• Client Secret

• Certificate Signing Request (CSR)

• ADP-issued certificate

• private.key file

• Passphrase for the private key (if one was used during key generation)

You can obtain the Client ID and Client Secret from your ADP client representative. You also need a Certificate Signing Request; please refer to ADP’s internal documentation for generating a CSR, as the exact process depends on your ADP partnership status.

Set up the ADP integration in Reachdesk

1. In Reachdesk, navigate to Account > Integrations from the left-side menu.

2. Find ADP Workforce Now and click Connect.

3. Enter your Client ID and Client Secret.

4. Locate your ADP-issued certificate file and your private.key file.

5. Copy the contents of both files and paste them into the matching fields in Reachdesk.

6. If you used a passphrase when generating the key, enter it in the (Optional) Passphrase field.

7. Click Connect.

What you can do after setup

Automated Campaigns

Once connected, you can use employee data to power Automated Campaigns (e.g., birthdays, or work anniversaries).

• Future Starters: To prevent gifts from being sent to employees who haven't started yet, add a filter for Employment status is Active.

• Exclusions: Reachdesk automatically excludes employees with a terminationDate in the past.

Read more about this in our guide on How to Create Automated Campaigns for Employee Gifting.

Insights and Reporting

You can view your synced data in the Insights > People tab. This allows you to:

• View total gifts received and spend per employee.

• Identify "recognition gaps" by filtering for employees who haven't received a gift yet.

Frequently Asked Questions

Who can set up the integration?

Only one user needs to complete the setup. That user should ideally be an Admin or have high visibility in ADP (i.e. access to past, current, and future employee address, birthday, and start date information).

Who can access the integration data?

Once connected, any user with access to the Reachdesk platform can use the synced data. However, only Admin or Campaign Manager users can create automated campaigns.

Can I connect more than one HRIS platform at the same time? 

No. Reachdesk supports only one HRIS integration per organization at a time.

The employee data has not appeared after connecting. What should I do? 

Allow up to 1 hour for the initial fetch. Reachdesk then checks for matching users daily at 7:00 AM UTC. If data is missing after 24 hours, contact support@reachdesk.com. 

Is the Chrome Extension available with the ADP integration? 

No, the Chrome Extension is not currently available with this integration.

Does Reachdesk update data after connecting?

No, Reachdesk only has permission to read from the platform, and does not push any new data or updates. HRIS remains the source of truth for data and Reachdesk syncs once a day so that we can have the most up-to-date records.