Warehouse Stock Shipments

Stock Shipments are used to send large quantities of warehoused items to a single destination. This feature is separate from standard bundle sends and is designed for logistics, not direct gifting.

Stock Shipment Types

There are three types of Stock Shipment orders:

• Large shipment: For sending over 50 items to an office, home, or third-party warehouse.
• Warehouse transfer: For moving stock between different Reachdesk warehouses.  
• Event shipment: For sending your warehouse inventory to event venues.  

Large Shipments

• Use Case: Sending more than 50 items in a single order to a destination such as an office, residence, or third-party warehouse. This type should not be used for events or for transferring stock between Reachdesk warehouses.
• Shipping Service: Orders are sent via standard shipping and do not include priority services. International shipments are only available within trade zones.
• Packaging: Shipments do not include gift notes or special gift packaging.
• Processing Time: Orders typically ship within five business days, with another five for delivery. This can vary based on warehouse capacity, so it's best to check our Current Warehouse SLAs support article for the most up-to-date information on possible delays.

Warehouse Transfers

• Use Case: Moving inventory from one Reachdesk warehouse to the other. Only available to users who have access to more than one Reachdesk warehouse.  
• Shipping Service: Orders are sent via standard shipping and do not include priority services.  
• Packaging: Shipments do not include gift notes or special gift packaging.  
• Processing Time: Orders typically ship within five business days, but this can vary based on warehouse capacity, so it's best to check our Current Warehouse SLAs support article for the most up-to-date information on possible delays. Transit time is dependent on destination.  

Event Shipments 

• Use Case: Sending inventory items directly to an event venue.  
• Shipping Service: Orders are sent using a priority service to guarantee delivery within a specified delivery window.  
• Packaging: Shipments do not include gift notes or special gift packaging.  
• Processing Time: To ensure timely delivery, the event's delivery window must be selected at least five business days in advance. Reachdesk will then deliver within the specified delivery window. Here's our step-by-step guide on Shipping to Events (via Platform).  

FAQs

Q: Can I arrange for a supplier or third-party courier to pick up my inventory from a Reachdesk warehouse? 

A: No, we aren’t able to accommodate third-party, supplier, or in-person pickups at any of our warehouse locations.

Q: Why can't I pick up my items directly? 

A: To ensure every item is properly handled and accurately tracked in your inventory, all orders must be processed and shipped directly by our warehouse team.

Q: How do I get my items if I can't pick them up? 

A: You'll need to create an outbound shipment within the Reachdesk platform. The warehouse will pick, pack, and ship the items directly to your desired destination. To do this, navigate to Warehousing > Stock Shipments and click on New Shipment to create your shipment order.

Q: How can I see how many boxes are included in my stock shipment / event order?: To view the number of boxes in a stock shipment or event order:

1. Go to the order details page
2. Scroll to the Outbound Shipment Tracking section

In this section, you will see multiple Shipment IDs and tracking codes. Each Shipment ID + tracking code represents one individual box. This information is only available once the order is marked as Shipped as tracking details are generated after the warehouse completes fulfillment, so they won’t appear earlier in the process. 

Q: How can I know the weight of my Stock Shipment?: The weight of a Stock Shipment is only available once the warehouse has fulfilled and dispatched the order.

To view the shipment weight:

1. Wait until the order has been shipped and a tracking number is available.
2. Open the courier's tracking website.
3. Enter the tracking number provided for your shipment.
4. If the courier displays the shipment details, the package weight will typically be listed there.

If the weight is not shown on the courier's tracking page, please contact the Reachdesk Support team, and we'll be happy to help retrieve this information.