Reachdesk Merchandise Builder is a brand-new self-service tool that makes it easy to design, order and re-stock high-quality branded swag and merchandise to send to your clients, prospects, employees and fans.

How does it work?

Under the Merchandise tab in Reachdesk, you can browse the in-app "Catalog" to choose from a range of high-quality items including clothing, bags, office equipment, homeware, etc. On selecting an item, you can then add your own branding and text using the digital online editing tools provided with each product. 

Once items have been updated with your branding, they are stored in your "Customized" area where you can choose which items to order. You have the option to ship your items to either a warehouse you have access to or an address of your choice. Shipping destinations are subject to where each product can be shipped, all items in an order must ship to the same location.

Under the Orders section you can see current and historic orders, track order status at-a-glance, and quickly re-order should your inventory run low.

You can choose to ship to an address or warehouse during the checkout flow, alternatively, you can use the catalog filter to select whether you plan on shipping to an address or warehouse to activate a country filter to help filter by destination.

Why should you use it?

Merchandise Builder makes it quick and easy to design, order and re-stock simple branded merch in-app through self-service. By using the Merchandise Builder, you have the freedom and ease of ordering new swag or re-ordering existing swag with a few clicks. You are in fully control of the designs using the editing tools and cut out any back and forth with suppliers! You also use your Reachdesk credit to pay for your orders, so you do not have to worry about raising separate invoices.

FAQ

Where can I ship custom merchandise?

Orders can be shipped to the Reachdesk warehouses who have access to, you are also able to ship to address covering multiple countries. Which countries are available are subject to what is available per product.

Do I need to create a Ship Notice after placing the order?

The Merchandise Builder is fully integrated into Reachdesk, so any orders placed using this feature will automatically create a Ship Notice and the relevant SKUs! You'll be able to track these at a glance from the Orders tab of the Merchandise Builder.

How do I select the Size and Color of an item to customize?

After selecting an item to customize, you'll see a list of Sizes and Colors available for the product as you progress through the checkout flow and add items to your cart.

What happens after I customize an Item?

Your item will appear in the "Customized" section after a few minutes of the tool generating the mock up. From here you can select the product, choose the colors and sizes, and add to your cart, before proceeding to checkout. Prior to payment you will be given a full cost breakdown. 

How is payment handled for orders placed through the Merchandise Builder?

The last step before placing the order through the Merchandise Builder is to select a payment method. The User creating this order will have a choice between their Wallet(s) or the Team Wallet if one is available. If funds are insufficient in a given wallet, the system will indicate so on this page. 

If you have any questions or concerns, please feel free to contact us at Support@Reachdesk.com