Packing Best Practices

To ensure your event order arrives smoothly, please adhere to these best practices when raising your order.

• Ensure the venue you are shipping to is aware of the shipment.
• Inform the venue of the recipient's name on the package to help them accept it upon arrival.
• Ensure that the contact number provided is a local number for a contact at the venue who can assist with delivery.
• Confirm with the venue if there are any special requirements for delivery (such as a drop off point) and ensure these are passed onto the warehouse in the notes and included in the delivery address accordingly. 
• Provide additional labels in the notes to be attached to boxes to help identify the goods at the venue. 
• Provide booth numbers as part of the address if known. 
• If possible, provide a multiple-day delivery window to give the courier the best chance. 
• Please do not add powerbank SKU's to your event order, this will slow down the transit time of your send because they can only be shipped via a ground service.

Failure to do this may result in shipments being rejected at the venue or event and returned to our warehouses.

Arranging an Event return in the UK, EU & US 

Event returns are now live on our platform for the all warehouses. Please refer to the country-specific guidelines linked here UK, EU, CA, AUS & US. This feature is limited to event orders and is not available for other shipment types or off-platform processing

Preparing Your Stock for a Return

• Once Reachdesk provides the labels at your event, securely attach one to each box being returned.
• Ensure the boxes are easily accessible to the contact on the scheduled day. The courier will not wait long, so it's important that the items are ready for handover at the designated reception or location. The courier may also try calling the phone number provided.
• If the above options aren’t possible, please drop parcels off at a local collection point.
• If the collection isn’t completed by the courier or if any issues arise, please inform us via the email thread so we can address the matter promptly.

When we have received the final costs from our logistics partners, we will charge the requester or organisation wallet for this service. 

For any questions, please contact support@reachdesk.com!