Packing Best Practices

To ensure your event order arrives smoothly, please adhere to these best practices when raising your order.

• Ensure the venue you are shipping to is aware of the shipment.
• Inform the venue of the recipient's name on the package to help them accept it upon arrival.
• Ensure that the contact number provided is a local number for a contact at the venue who can assist with delivery.
• Confirm with the venue if there are any special requirements for delivery (such as a drop off point) and ensure these are passed onto the warehouse in the notes and included in the delivery address accordingly. 
• Provide additional labels in the notes to be attached to boxes to help identify the goods at the venue. 
• Provide booth numbers as part of the address if known. 
• If possible, provide a multiple-day delivery window to give the courier the best chance. 
• Please do not add powerbank SKU's to your event order, this will slow down the transit time of your send because they can only be shipped via a ground service.

Failure to do this may result in shipments being rejected at the venue or event and returned to our warehouses.

Returns Best Practices

Reachdesk is now offering returns for event orders worldwide. This service is exclusively for event orders, not other types of shipments.

Arranging a Return

To arrange a return, email eventshipmentreturns@reachdesk.com at least 2 working days before the return date, providing the required information and using the specified email subject format: 

YOUR COMPANY NAME // EVENT NAME // DATE OF RETURN 

• Event name - 
• Event address -
• Original order number-  
• A ship notice for any items not included in the original order (for non US WH)
• A ship notice for any items in the return (for US WH)
• Quantity of parcels -
• Point of contact who will be at the venue on collection date- 
• Their email Address - 
• Their phone number -
• Collection date - 
• A 6 hour collection window between 10am and 6pm. If this is not possible we can arrange a collection for the following day, or provide labels so that you can drop off at a local Fedex point -
• Any special requirements that may help the courier - 

Ensure the point of contact is aware of the collection.

Once the Reachdesk team confirms the return, we will send you the requested number of labels via email. Please attach one label to each parcel, and we will coordinate the return with our courier.

Preparing Your Stock for a Return

• Once Reachdesk provides the labels, securely attach one to each box being returned.
• Ensure the boxes are properly labelled and easily accessible to the contact on the scheduled day. The courier will not wait long, so it's important that the items are ready for handover at the designated reception or location. The courier may also try calling the phone number provided.
• If the above options aren’t possible, please drop the labeled and boxed items off at a local FedEx point.
• If the collection isn’t completed by the courier or if any issues arise, please inform us via the email thread so we can address the matter promptly.

 When we have received the final costs from our logistics partners, we will charge the requester or organisation wallet for this service. 

For any questions, please contact support@reachdesk.com!