Packing Best Practices

To ensure your event order arrives smoothly, please adhere to these best practices when raising your order.

• Ensure that the contact number provided is a local number for a contact at the venue who can assist with delivery.
• Confirm with the venue if there are any special requirements for delivery (such as a drop off point) and ensure these are passed onto the warehouse in the notes and included in the delivery address accordingly. 
• Provide additional labels in the notes to be attached to boxes to help identify the goods at the venue. 
• Provide booth numbers as part of the address if known. 
• If possible, provide a multiple day delivery window to give the courier the best chance. 

Returns Best Practices

Reachdesk is excited to announce that we will now be offering returns from events across the globe. Please note that this is only for event orders and is not a service offered for other types of orders.

In order to arrange the collection please email eventshipmentreturns@reachdesk.com with the below information at least 2 working days prior to the required return date with the subject field of the email following the same format also. Please ensure all these fields are completed, and the point of contact is aware of the collection. 

YOUR COMPANY NAME // EVENT NAME // DATE OF RETURN 

• Event name - 
• Event address -
• Original order number-  
• A ship notice for any items not included in the original order (for non US WH)
• A ship notice for any items in the return (for US WH)
• Quantity of parcels -
• Point of contact who will be at the venue on collection date- 
• Their email Address - 
• Their phone number -
• Collection date - 
• A 6 hour collection window between 10am and 6pm. If this is not possible we can arrange a collection for the following day, or provide labels so that you can drop off at a local Fedex point - 
• Any special requirements that may help the courier - 

Once the Reachdesk team has confirmed the return, we will email the requested number of labels across to you to attach one to each parcel, and will arrange the return with our courier. 

These are some best practices to follow when arranging an event return. 

• Once labels are provided by Reachdesk, ensure these are affixed securely to each box that is being returned. 
• Ensure the boxes are labelled and the contact is able to access them easily on the day. The courier will not wait for long to complete the collection so it is important that the goods are ready to be handed over at the reception or location you have advised. The courier may attempt to call on the phone number provided.
• If none of the above is possible, drop the labelled and boxed items off at a local Fedex point. 
• If a collection is not completed by the courier or there are any issues, please let us know on the email thread so we can look into this immediately. 

 When we have received the final costs from our logistics partners we will charge the requester or organisation wallet for this service. 

Any questions, please contact support@reachdesk.com!