In this article you will find the different ways to return your items from events. The page is split into the following sections:

• Returning with a Reachdesk provided Return Label
• Returning without a Reachdesk provided Return Label

Note: Returning with a Reachdesk-created return label is currently available only for shipments within the US warehouse zone.

Always ensure that the venue you are shipping to is aware you are doing so. Inform them of the recipient's name on the package so they can accept it upon arrival. Failure to do this can lead to shipments being rejected at the venue/event and returned to our warehouses.

Returning with a Reachdesk provided Return Label

In order to utilize this option, you must have request a return label when creating the order by selecting 'Yes' on the page shown below:

When using this option, your event shipment box which gets delivered to your event will contain a printed FedEx return label. This label will be linked to an automatically generated Ship Notice which will be used to stock back in any items you return. You do not need to create a Ship Notice, or count the quantities of each item, this will be handled by our warehouse. You must not include additional items which were not part of the original outbound shipment.

To return, you have 3 options:

• FedEx Drop-off 
• FedEx pickup scheduled via phone 
• FedEx pickup scheduled via returns portal

How to return using FedEx Drop-off: 

Pack up your items into a box (if you had multiple boxes and return labels delivered, you can return multiple boxes), seal the box, and attach the return label.

Use this tool to locate a FedEx drop-off location that is close to your event. Make sure to check their opening hours.

Take your returns to your chosen location, where you will be able to execute the return directly with FedEx. The rest is then handled for you!

Once the box gets back to our warehouses we will begin checkin, you will be notified when this begins and when this finishes. You can also monitor the progress from the linked Ship Notice in the platform.

More info on FedEx returns can be found on the FedEx website.

How to return using FedEx pickup via phone: 

Pack up your items into a box (if you had multiple boxes and return labels delivered, you can return multiple boxes), seal the box, and attach the return label.

Call this number 1800-463-3339 (1800-GoFedEx) to schedule the pick up directly with FedEx. Coordinate the date and location of the pickup. Make sure to select the correct service level, which will be "Express". You may be asked if you have an account; you can say "no" to this, as the tracking number is enough.

Make sure you have your return labels tracking number to hand and your pick up locations address. You will also need to provide a phone number, and make sure to use someone who will be at the pick-up location on the day.

On the day of the pick-up, prepare to hand over the box to FedEx. Keep an eye on your phone incase FedEx need to contact you.

How to return using FedEx pickup via the returns portal: 

Pack up your items into a box (if you had multiple boxes and return labels delivered, you can return multiple boxes), seal the box, and attach the return label.

Visit our returns portal here. From here, you will be able to schedule a pickup through FedEx to a specific location and date. Simply enter your collection date, FedEx Return Tracking number (found in the platform, event return emails, and on the return label provided), contact information, and pickup address. 

Once scheduled, you will be provided with a time window on the collection date. Make sure that someone is available to meet the FedEx driver on location to ensure a successful pickup. FedEx will use the contact information provided to reach out if there are any issues. 

Returning without a Reachdesk provided Return Label

If you selected 'No' for a return label during the order creation flow, but now want to return items from your event, you will need to follow the standard flow for stocking in new items to the warehouses, detailed in these steps:

1. Count how many quantities are left for each SKU
2. Pack your box with the items
3. Create a new Ship Notice, add the SKUs and their quantities
4. Locate the nearest carrier or schedule a pickup with your preferred carrier 
5. Purchase a shipping label and attach it to the box. Make sure to include the SN# on the box or shipping label
6. Leave the box with your carrier to handle the shipment