If a bundle send is sent through Automated Campaigns or Landing Pages, Reachdesk automatically sets the gift send status to Pending when a required item is out of stock or does not have enough stock to fulfill the order quantity.

To approve these pending gift sends, you must update the bundle campaign by removing or replacing the out-of-stock item.

Identify bundle sends with out-of-stock items

Find pending sends on the Sends page

1. Go to Sends.

2. Use the Stock Availability filter and select Out of stock.

Optionally, also filter by Status = Pending or search for the specific bundle campaign name.

Check the send details

1. Open a gift send that is pending because of stock issues.

2. On the send detail page, you will see:

   • A banner explains that the gift is pending because one or more items have insufficient stock and must be updated on the campaign.

   • The bundle items list will highlight which specific item is out of stock.

Pro Tip: Check your Team Allocation first 

If your inventory looks sufficient but you’re still seeing an “insufficient stock” error, it’s likely because of Stock Reservations.

1. Go to Inventory and open the SKU in question.

2. Click the Allocation tab.

3. Verify that your Default Team has enough units reserved. If the stock is "Unreserved" or assigned to a different team, you won't be able to approve the send until you allocate units to your team.

Update pending sends from the bundle campaign

Open the bundle campaign

1. From the send detail page, click the campaign name. This opens the bundle campaign configuration page.

Review pending sends affected by the campaign

1. On the campaign page, go to the Gift Details tab.

2. Review the summary of how many other sends are pending because of insufficient stock for this specific campaign.

Replace or remove the out-of-stock item

1. Update the campaign so it includes an item that is currently in stock.

2. Add more items if needed.

Note: Any item or quantity changes made on the campaign will also apply to the pending gift sends once saved.

Save the campaign and update pending sends

1. In the top-right corner, click the three dots and Save and update pending.

2. Review the confirmation modal that explains how your changes will flow through to existing pending sends.

Important: Reachdesk saves these changes permanently for the campaign. If you want future gift sends to use the original items once they are back in stock, you will need to manually update the campaign again after this process.

Review and approve the updated sends

Confirm the update

1. After saving, you’ll see a confirmation message that the pending gifts are being updated.

2. You will also receive an email with a results CSV once the processing is complete. Check the Output column in that CSV to verify success.

Approve the sends

1. Go back to Sends to review the affected gift sends.

2. Open the gift send and confirm the new items appear.

3. If there are no other issues (like insufficient funds), the Approve button will now be enabled. Once approved, the gift will be sent to the recipient.

If you are processing a large volume of gifts, you can use do this in bulk. Read more about it here: Bulk Approve or Reject Pending Sends.

Frequently Asked Questions

Why is my bundle gift send marked as pending? 

A bundle gift send is marked as Pending when a required item is out of stock or there isn’t enough stock to fulfill the quantity in the order.

Do campaign changes update all pending sends linked to that campaign? 

Yes. Any item or quantity changes you make on the bundle campaign will update all pending gift sends currently tied to that campaign.

Why is the Approve button still disabled after I updated the items? 

There may be other blockers on the send that need resolution, such as:

• Insufficient Funds: The payment wallet doesn't have enough balance to cover the new item or shipping. If the wallet balance is insufficient, you will need to add funds to proceed with the gift send.

• Address Validation: For automated sends with unverified addresses, you may need to Accept or Ignore the address suggestion before the send can be approved.

Do I need to update my Zapier integration? 

Since the Campaign ID remains the same when you swap items, your Zapier triggers should continue to work. However, we recommend sending a test to a landing page or trigger to ensure the new bundle configuration aligns with your expected workflow.

I have 200 units in the warehouse, so why does it say 'insufficient stock'?

Reachdesk pulls inventory based on your Default Team. If you have Stock Reservations turned on, you can only access units specifically allocated to that team. 

Check the Allocation tab on the SKU to ensure your team has enough reserved units. If you belong to multiple teams, ensure your "Default Team" in User Settings is the one with the reserved stock.