For Bundles and Marketplace there are 3 settings available to take control of the shipment tracking notifications received when placing an order. The settings range from no notifications at all, through detailed and frequent updates. All email updates will go out with information around the current status of the shipment, along with a link to the tracking page.

These settings are first set on the campaign level, but can be altered in the send flow. New Campaigns will default to 'send to sender's email' & 'Notify only if delivered' turned ON, whilst the 'Send to recipient's email' will default to OFF, and will need turning on if you would like recipients to get tracking information emailed. Existing campaigns prior to this update will default to 'Send to sender's email' ON, 'Notify only if delivered' OFF, and 'Send to recipient's email' OFF. Below, you can find the breakdown of each:

Send to sender's email:

Toggled ON:

• Email notifications will go out to the sender
• Notifications are sent for when the order is 'Shipped', 'Delivered' and for any delays or interruptions under the status 'Attention' 
  • The 'Attention' status will be present when something occurs during shipping, sometimes this may require an action from either the sender or the recipient
  • This also shows as 'Attention' when the shipment is out for delivery
• An email will be sent whenever the order moves between these statuses. If the order is already in the 'Attention' status
  • The sender will only receive additional attention emails if the disruption is different from the first email

Toggled OFF:

• No email notification will go out to the sender at all throughout the shipment
• Status and tracking information can still be found in the sends tab

Notify only if delivered:

This can only be used when the 'Send to sender's email' is toggled ON

Checked ON:

• The sender will only receive an email notification upon delivery of the order
• Notification for 'Shipped' and 'Attention' will not be sent

Checked OFF:

• The sender will receive all email notifications as explained in the 'Sender to sender's email: Toggled ON' section

Send to recipient's email:

Toggled ON:

• Email notifications will go out to the recipient
• Notifications are sent for when the order is 'Shipped', 'Delivered' and for any delays or interruptions under the status 'Attention' 
  • The 'Attention' status will be present when something occurs during shipping, sometimes this may require an action from either the sender or the recipient
• An email will be sent whenever the order moves between these statuses. If the order is already in the 'Attention' status
  • The recipient will only receive additional attention emails if the disruption is different from the first email

Toggled OFF:

• No email notification will go out to the recipient at all throughout the shipment

Rules for Stock Shipments:

Stock shipments settings cannot be edited

Large Shipments:

• Will always follow the same rules as 'Send to sender's email' ON, 'Notify only if delivered' OFF

Warehouse Transfers:

•  Will only receive 'Shipped' and 'Delivered' notifications

Event Shipments:

• Will always follow the same rules as 'Send to sender's email' ON, 'Notify only if delivered' OFF
• Event shipments will receive a higher frequency of emails for ANY change that occurs during shipment