Role-Based Access

Access to certain settings in the platform depends on the user role assigned to your account. If you cannot see a feature or tab mentioned in this article, it is often because your role does not have permission to access it.

Please check your role or contact an Admin in your organization to update your permissions.

User Roles in the Platform

Users can be assigned different roles to control access and permissions:

• Admins – Full access to the platform, including organization settings and branding.

• Campaign Managers – Can create and manage campaigns and have limited organization management access.

• Senders – Can send campaigns and view only their own sends.

Please find the different roles and permissions in the table below. 

🔎 Frequently asked questions

Why can't I see Branding settings?

Branding settings are only visible to Admin users. If you go to Organization settings and only see options such as Teams but do not see the Branding tab, this usually means your account does not have Admin permissions.

If you cannot see a specific option:

1. Check which role is assigned to your user account.

2. Confirm whether that role has access to the feature.

3. If needed, ask an Admin to adjust your permissions.

Who can top up our account balance?

• Sender roles can add balance to a team wallet that they own.
• Admin and campaign manager roles can add balance to any wallet in your organization.