From time to time, you may run into some errors when downloading or using our Outreach app. Below are some helpful tips to make sure you don't run into any road bumps. 

1. You are not signed in

You may see this screen if you are not signed into Reachdesk when trying to send a gift in Outreach:

You should then be directed in a new tab to sign in, then you should be good to send.

2. You are trying to send a link from somewhere that we don't support

You will see the below screenshot if you open the app in the sequence email editor:

Since these are templated emails (set up to be able to send to many people), it is best to use a link for multiple use here. 

3. We don't know who you are sending to

If there is no prospect selected in the 'Email To' field, you will be met with the below error:

As we don't know who the prospect is, we can't help you fill in the details to be able to send a gift to them, then track that gift send. Go back and ensure there is an email in that field, and you should be good to go! 

4. Your app hasn't finished being installed

You will be met with the below if you admin/person who installed the Reachdesk app did not finish the installation process: 

The admin/person who first tried to installed can can fix this error by going to the Administration > Apps > Reachdesk and then click External app setting: