• My Balance - Your remaining balance available to be used to send campaigns.
• Unclaimed Balance - Your balance that has been used to send campaigns, but have not been claimed or delivered. You still have a chance to use these if the campaign expires or gets cancelled.

The dropdown you see at the top shows a list of wallets that you have access to. This can be:

• Team Wallets - If you are part of a team that has a team wallet that has spend limits, you will see it on the list. It will show the available balance you have against that team wallet.
• User Wallets - If you have specific funds that are transferred to your wallet, they will show up here.
• Company Wallets - If you are an admin, you will see the Company Wallets here to check how much funds your company wallet has that has not been allocated to a team or user wallet.

Remaining Total Wallet Balances - Summary

Common transaction types:

• Balance Top-Up - Credit from adding funds to the company wallet. This is created when the invoice created from using our "add credit" feature is paid.
• Balance Allocation - Credit from transferring funds from one wallet to another. This is created when using the "transfer credit" feature, or if funds are automatically transferred due to a monthly budget reset, or if a user is deactivated and we transfer funds to the company wallet.
• Currency Conversion - Credit or debit from transferring funds from one currency to another. There will always be two transactions that represent the credit removed from one wallet and the credit added to another wallet.
• Campaign Sends - Debit when a gift send from a campaign is created
• Warehouse Sends - Debit when a warehouse send is created. This represent sends that come from the warehouse that is not related to a campaign, such as event sends, or warehouse transfers.
• Sourced Items - Debit when a merchandise order is placed.
• Store portal - Debit when an order from our store portal is placed.
• Refund - Credit given back to customer if a refund is needed, e.g. from an order cancellation, or the final charge of a gift is corrected.

Other transaction types:

These types are not commonly used, but may still appear in your transactions data:

• External warehouse payment - Debit payments for external warehouse charges, such as customs duties and taxes and other extra services our warehouse may provide based on the customer request.
• Manual licence fee payment - Debit payments for license fees customers want to be charged against their Reachdesk credit.
• Manual sourced payment - Debit payments for items sourced by the professional services team, outside of the merchandise builder.
• Upfront balance top up - Credit added to the company wallet before the credit top up invoice is paid. This is subject to our Finance team's approval.
• Credit line - Credit lines extended to clients, with our Finance team's approval
• Balance top up returned - Debit removed from the company wallet in case there is a request to take some credit out from what was added to the platform.
• Balance top up manual - Used in case there is a payment to a voided top up request or any ad hoc partial advances
• Advance credit - Credit added to the company wallet in advanced, but is not charged until the event of a churn.

Transaction types no longer used:

• Other - Other transactions that does not fit any of the types
• Contracted free credit - Free credit added to the company wallet given as part of the contract that does not need to be paid.
• Contract paid credit - Credit added to the company wallet given as part of the contract that must be paid
• Free credit - Free credit added to the company wallet that is not part of the contract.

• Date - Date and time the transaction was created
• ID - Transaction ID which can used as a reference for any queries or issues
• Reference - Determines more information about the transaction, e.g. if the transaction was a Balance Top-Up, this will show the invoice number
• Transaction Type - Refers to the type of transactions, as explained above
• Campaign Type - Refers to the type of campaign that was sent (e.g. Marketplace, Handwritten Note, Bundle or Gift Card)
• User - User that was involved with the transaction. For Campaign Sends, this is the sender, for Balance Allocation, this is the user who was topped up, for Balance Top-Up, this is the Reachdesk Admin that processed the transaction.
• Team - Team the user belongs to. This is currently optional.

• Wallet Source - The wallet charged to process the transaction.
• Wallet Destination - The wallet that received the balance (for any balance transfers, top-ups or refunds).
• Amount - Amount that is credited or debited
• Currency - Currency that is used for the transaction
• Status - Current status of the transaction

  • Pending - Transaction is still pending. This will be under "unclaimed balances" until the transaction is processed.

  • Processed - Transaction has been completed and deducted or added to the user balance or company balance.

  • Cancelled - Transaction has been cancelled, either because of a cancellation, or an update in the amount of the transaction.