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Wallet Balances and Transactions

Daisy Recto
  • Updated
How to view, filter and export company and user balances and transactions
 

Where can I view my wallet's balances?

There are different areas in the platform where balances can be accessed.

 

 

My Wallet Balances - Top Bar

 

  • My Balance - Your remaining balance available to be used to send campaigns.
  • Unclaimed Balance - Your balance that has been used to send campaigns, but have not been claimed or delivered. You still have a chance to use these if the campaign expires or gets cancelled.

The dropdown you see at the top shows a list of wallets that you have access to. This can be:

  • Team Wallets - If you are part of a team that has a team wallet that has spend limits, you will see it on the list. It will show the available balance you have against that team wallet.
  • User Wallets - If you have specific funds that are transferred to your wallet, they will show up here.
  • Company Wallets - If you are an admin, you will see the Company Wallets here to check how much funds your company wallet has that has not been allocated to a team or user wallet.

Screenshot_2022-10-21_at_13.16.28.png

 

Remaining Total Wallet Balances - Summary

 

Remaining Total Balances (Available in Balances > Wallets > Summary)

  • Shows the total available balances of the entire company by wallet type.

  • This combines the available company, team and user wallet balances minus any pending transactions.

  • This represents funds that can still be allocated and used in the platform.

 

Screenshot_2022-12-28_at_15.00.06.png

 

 

User Wallet Balances 

 

User Wallets (Available in Balances > Wallets > User Wallets)

Shows balance available for each user in each currency. 

 

Screenshot_2022-12-28_at_15.00.47.png

 

Team Wallet Balances 

Team Wallets (Available in Organization > Wallets > Team Wallets)

Shows balance available for each team in each currency. 

 

Screenshot_2022-12-28_at_15.02.05.png

 

Where can I view my transactions?

Go to Balances > Transactions

 

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What types of transactions can I view?

Transactions represent any credit or debit activity against a company or user balance in the platform.

  • Balance Top-Up - Credit from adding funds to Company balance

  • Balance Allocation - Credit or Debit from transferring funds from company balance to user balance (or vice versa)

  • Currency Conversion - Credit or Debit from transferring funds from one currency to another

  • Campaign Sends - Debit if engage is processed, credit if engage is cancelled. This will always be related to a campaign.

  • Sourced Items - Credit to show the invoice specifically used to source items, or debit if the company wants to use their balance for sourced items.

  • Refund - Credit given back to customer if a refund is needed, e.g. from an order cancellation.

  • Other - Other transactions that does not fit any of the types

 

What information is available against each transaction?

Each transaction has the following available information for the admin to view:

  • Date - Date and time the transaction was created
  • ID - Transaction ID which can used as a reference for any queries or issues
  • Reference - Determines more information about the transaction, e.g. if the transaction was a Balance Top-Up, this will show the invoice number
  • Transaction Type - Refers to the type of transactions, as explained above
  • Campaign Type - Refers to the type of campaign that was sent (e.g. Marketplace, Handwritten Note, Bundle or Gift Card)
  • User - User that was involved with the transaction. For Campaign Sends, this is the sender, for Balance Allocation, this is the user who was topped up, for Balance Top-Up, this is the Reachdesk Admin that processed the transaction.
  • Team - Team the user belongs to. This is currently optional.
  • Wallet Source - The wallet charged to process the transaction.
  • Wallet Destination - The wallet that received the balance (for any balance transfers, top-ups or refunds).
  • Amount - Amount that is credited or debited
  • Currency - Currency that is used for the transaction
  • Status - Current status of the transaction

    • Pending - Transaction is still pending. This will be under "unclaimed balances" until the transaction is processed.

    • Processed - Transaction has been completed and deducted or added to the user balance or company balance.

    • Cancelled - Transaction has been cancelled, either because of a cancellation, or an update in the amount of the transaction.

 
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How can I search and filter my transactions?

The filters will show up in the Transactions tab.

 

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Note: if you want to view transactions from before January 1st, 2021, you will need to contact support@reachdesk.com so we can send you an export of this information.

 

How can I export my transactions?

On the top right of the transactions table, you can click on Export All as CSV to export all available transactions to a CSV file.

 

Screenshot_2022-10-21_at_16.52.50.png

 

I have some comments, questions and feedback about my balance and transactions. Who do I contact?

Any questions, comments or feedback about your balance or transactions, please reach out to support@reachdesk.com.

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